Neoteric Solution Inc
 
Auction FAQ
 
Terms and Conditions
  • What's your store terms and conditions?
  • I paid your bill very fast, why you didn't leave feedback for me?
  • Why you will fill Non Paying Bidder to Ebay when I don't want to pay the bidded item?


  • Payment and Tax
  • Do you receive Money order and Cashier's check?
  • What's your paypal account ID?
  • Combine Payment
  • Sales Tax


  • Shipping and Handling
  • Can you send item to APO/FPO & US Territories address?
  • Shipping and handling fee
  • Combine Shipment Details
  • When will I order be sent out from your warehouse?


  • Warranty and return
  • What's your warranty and return policies?
  • What's your Return Procedures?


  • Contact us
  • Which'email can reach you?
  • If I ask you a question, when you will responde me?
  • Why you prefer Contact Form for your contacting tools?

  • Terms & Conditions
    What's your store terms and conditions?
  • A bid on our auction states that you have read and agreed to all our store policies.
  • Payment must be received in 7 days of the end of the auction.
  • If buyers fail to pay for their items, NSIoutlet will process eBay's Non Paying Bidder process.
  • We value your feedbacks, please leave your feedback and comment. We will leave a POSITIVE feedback after positive feedback is received.

  • I paid your bill very fast, why you didn't leave feedback for me?
    We setup our system leave POSITIVE feedback for you after we receive your POSITIVE feedback automatically. please leave POSITIVE feedback to us first.
    BTW, if you don't satisfy our service, please contact us first, we will try our best to resolve this issue.

    Why you will fill Non Paying Bidder to Ebay when I don't want to pay the bidded item?
    Ebay charge final value fee for all bidded item. If you don't want your order, we must let ebay know this issue and get my charged final value fee back.
    Payment & Tax
    Do you receive Money order and Cashier's check?
    Yes, we can receive Money order and Cashier's check. please contact us for payee details.

    What's your paypal account ID?
    Our Paypal ID is NOT . We accept Credit Card through PayPal.
    e-check is held 5 days until clear.

    Combine Payment
    Bidding on multiple auctions simply wait until all of the auctions have ended, and complete the checkout from the most recent email that you received from us.
    Once you have completed the checkout, you will not be able to combine any additional auctions.

    Sales Tax
    We are required to collect 9.25% Sales Tax when Ship To address is in California.
    Shipping & Handling
    Can you send item to APO/FPO & US Territories address?
    Yes. We can send your items to APO/FPO & US Territories address in USA.

    Shipping and handling fee
    We use S & H fees to cover shipping, handling, pickup, packing material and etc for this item.

    Combine Shipment Details
    Item can be combined with other qualifying items to save on shipping cost. Our system will send an email notice at the end of each auction, and our system will automatically consolidate all qualifying open orders into a single invoice. Only one checkout will be required for all items.
    No combined shipping discount for free shipping item.

    When will I order be sent out from your warehouse?
    Your orders usually are sent out on next business day after receiving your payment.
    The tracking number if available will be emailed to you after the order has shipped.
    Normally delivery takes 3-12 working days ( Saturday and Sunday are not included ).The estimated delivery days is provided by shipping carrier, not our guarantee.
    Warranty & Return
    Warranty details
    All sales come with NSIoutlet' 30-day warranty.
    If the item you have ordered is defective, contact us within the warranty period and return it to us, we will issue replacement, exchange, store credit, or refund for you.
    Buyer is responsible for all return shipping charges.
    Returned item must be included with the original packaging accompanied (like manual, cable, case, etc.)

    What's your Return Procedures?
    (1)Please send an email to to obtain a Return Merchandise Authorization (RMA) number.
    (2)Please pack return merchandise included with the original packaging accompanied (like manual, cable, case, etc.) Please also write a note or print out our replied email to show your item number and Ebay user name.
    (3)Please write down the appropriate RMA number on the Ship To position and send it out by US Post Office within 30 days of receipt.
    (4)We will carefully inspect returned items upon receipt before issuing replacement, exchange, refunds, or store credits.
    Please Attention: All RMA numbers are valid for two weeks from their original date of issue.
    Returned packages not displaying an RMA number or displaying an invalid or expired RMA number may be not be accepted.
    Contact Us
    Which'email can reach you?
    Customer Satisfaction is important for us. Any questions, please let us know first.
    Because of system issue, We are Unable to respond to "Ask seller a question" , please send your email directly to

    If I ask you a question, when will you respond me?
    We will reply all your questions in one working day. If you have questions or problem about your purchases, full support will be given and NSIoutlet will try to sort all your concern out.

    Why you prefer Contact Form for your contacting tools?
    (1)The contact form can avoid spam email from our customer.
    (2)It will directly input your message to our reply queue.
    (3)Click here for Contact Form.